Holiday Inn Express Bath by IHG

The room was super nice and I think had been refurbished since we last stayed. Immaculate fixtures and fittings, a super view from the 3rd floor up to the Robbie Williams concert ! The bathroom was brand new with good quality fittings and everything was so clean, that is really important to us. Also the ability to park (although you could do with more parking spaces) is a big advantage and we were on the right side of the City for our daughter's Uni. Almost all of your staff were super happy and friendly from the Reception staff to the housekeeping staff to the Restaurant Manager for breakfast.

Like - Easy and early check in, comfortable bed, fast WiFi, super dark room at night, decent breakfast, decent walking distance to Oldfield Park train station, near to Brougham Hayes bus stop, Dislike - Sofa bed is not that comfortable for adult. Location is very far from Bath Spa train station, old TV, loud air conditioner, vegan sausages were not served (need to be asked every time), no vegan/vegetarian/halal bacon, door lock ran out of battery which made us trapped outside, friendly staff, the water here tastes funny compared to other places in UK, pancake machine was too slow and the sizes of pancakes were inconsistent. No fruits were served on the first day, and on the second day, apples and oranges were served, with one untouched banana, as it has too many black spots.

Staff were lovely.. very helpful and saw to things straight away..no being ignored or we will sort it out but never bother or do it 5 hours later. Food allergies catered for and staff sorted out the fancy coffee machine which ran out of milk as soon as they were told. Free breakfast was great.

Great customer service from booking throughout to leaving; from random enquiries to accommodating requests. Caleb, Kam and Sam were amazing and I have to give them a great deal of credit for making a very difficult and stressful visit into a pleasant and enjoyable one. They were considerate of my three year olds additional needs and are an absolute credit to your company. The facilities were accessible, very comfortable and considerate (I'd forgotten some items and they had them free of charge). I was surprised at how quiet the room was and how accessible it was to the city centre and public transport.

Everything was lovely - all the staff we encountered from waitresses/hosts and receptionists were fabulous - so courteous and accommodating - we would like to especially name Tally Browne - she was exceptionally friendly, courteous, professional and helpful - she is an absolute credit to your organisation and you are very luck to have someone like her working for you - we will definitely be back and will also recommend your hotel to our friends. Marie Maguire