Holiday Inn Express Bath, an IHG Hotel

Staff were lovely.. very helpful and saw to things straight away..no being ignored or we will sort it out but never bother or do it 5 hours later. Food allergies catered for and staff sorted out the fancy coffee machine which ran out of milk as soon as they were told. Free breakfast was great.

Great customer service from booking throughout to leaving; from random enquiries to accommodating requests. Caleb, Kam and Sam were amazing and I have to give them a great deal of credit for making a very difficult and stressful visit into a pleasant and enjoyable one. They were considerate of my three year olds additional needs and are an absolute credit to your company. The facilities were accessible, very comfortable and considerate (I'd forgotten some items and they had them free of charge). I was surprised at how quiet the room was and how accessible it was to the city centre and public transport.

The room was clean and tidy,with the bed being comfortable,the shower was very good also,a nice sized room aswell.

It was a very enjoyable stay. The staff was friendly and responsive. Our room was right next to the main lobby, but nonetheless it was really quiet. The room is spacious enough, everything is clean and comfortable. Breakfast selection isn’t wide, but there is enough to choose from to mix and match :) There’s also a microwave next to reception, as well as the bar right in the hotel, so you won’t go hungry in the evenings, either. Location is good, too - about a 10-15min walk to most of the city’s attractions.

I have stayed at your chain over many years over the world. I’ve always enjoyed my stays. As a matter of fact, I’m booked to stay at the Melbourne Tullarmarine Hotel a few days after returning from Malta. I booked there because I have an early flight to Bali and that hotel is close proximity to the airport, so eliminates the stress of missing my flight.