Holiday Inn Express Bath by IHG

The Staff were exceptional. My husband was in for Cancer Treatment that day & when I went to book into the hotel I was in a sad state. Kira one of the staff, gave me a hug & said that they will do anything to help. I mentioned that I have to go out in the evening to collect him & would my parking space still be there because he wouldn’t be able to walk that far, she said the parking gets pretty bad but to come & see her or other member of the team & they would sort something. Upon returning with my husband at 9pm, they were no spaces available :( As soon as a member of staff saw me entering the hotel, she said “don’t worry we have it sorted!” She came out & moved her car from the front entrance. I think they had planned this in advance for us. THANK YOU SO MUCH FOR EVERYTHING. I felt very fortunate to have booked this hotel at such a vulnerable time.

The room was clean and tidy, the breakfast although busy gave a good choice of food for the different nationalities staying there. Parking was limited but we managed to secure a spot for the duration of our stay. The hotel was within walking distance of the city centre and the bus service was regular

The room was super nice and I think had been refurbished since we last stayed. Immaculate fixtures and fittings, a super view from the 3rd floor up to the Robbie Williams concert ! The bathroom was brand new with good quality fittings and everything was so clean, that is really important to us. Also the ability to park (although you could do with more parking spaces) is a big advantage and we were on the right side of the City for our daughter's Uni. Almost all of your staff were super happy and friendly from the Reception staff to the housekeeping staff to the Restaurant Manager for breakfast.

Like - Easy and early check in, comfortable bed, fast WiFi, super dark room at night, decent breakfast, decent walking distance to Oldfield Park train station, near to Brougham Hayes bus stop, Dislike - Sofa bed is not that comfortable for adult. Location is very far from Bath Spa train station, old TV, loud air conditioner, vegan sausages were not served (need to be asked every time), no vegan/vegetarian/halal bacon, door lock ran out of battery which made us trapped outside, friendly staff, the water here tastes funny compared to other places in UK, pancake machine was too slow and the sizes of pancakes were inconsistent. No fruits were served on the first day, and on the second day, apples and oranges were served, with one untouched banana, as it has too many black spots.

Staff were lovely.. very helpful and saw to things straight away..no being ignored or we will sort it out but never bother or do it 5 hours later. Food allergies catered for and staff sorted out the fancy coffee machine which ran out of milk as soon as they were told. Free breakfast was great.